Great for patients and great for the practice

The GPs and nurses at Parc Canol Group Practice believe they can offer all patients a better service if those who have internet access contact us via eConsult before seeking an appointment or feedback from the practice in other ways. The exceptions are minor injuries and bookings for routine blood tests, injections, immunisations and dressing appointments. What is eConsult? It is an NHS-approved ‘digital triage and patient history-taking tool’ designed to enhance patient access, improve practice efficiency and signpost patients to the right place at the right time for their care.

Please note that this service is available 8am-6pm Monday-Friday. 

(Click the banner above to start your eConsult session)

For more information, see www.youtube.com/watch?v=tbg1AhkmZkU

Examples of where eConsult can make your life easier:

• requests for letters and sick notes
• diagnosis and advice about treatment without the need for a face-to-face appointment
• opportunity for you and your doctor to plan investigations before seeing a GP – meaning one appointment rather than two
• when you are planning a trip and want advice on travel health and vaccinations
• Contraceptive pill checks and some other long-term condition reviews Supports self-care

Medical advice is available via eConsult at any time. It includes NHS self-help information, pharmacy advice, signposting to other services and an on-line symptom checker Clinically-supported and digitally safe

eConsult was created by NHS GPs for NHS patients and is under constant review the robust ‘red flagging’ system applied to every eConsult enquiry ensures that patients with urgently worrying symptoms are directed immediately to a person-based service

eConsult uses the highest security standards to ensure patient information is always secure

Why eConsult is great for The Parc Canol Group Practice team?

• knowing a patient’s symptoms upfront helps the practice get you the help you need from the right person straight away
• gathering information in a standard format helps doctors address patient needs efficiently
• admin queries get filtered direct to the team that handles them
• And, because it saves clinician time, there is the possibility of longer appointments for patients who need them

Why eConsult is great for any patient with internet access?

• Saves you time
• save a trip to the surgery – your query may be resolved with a phone or video call, a text or email
• you avoid the need to get through on our very busy phone lines; simply click on the link – you don't need special login details Quicker response
• you get a response by the end of the next working day (often much sooner) More convenient
• you can access eConsult wherever and whenever you want: at home, at work, on holiday or on the move.
• you can access it via a PC, laptop, tablet or smartphone.
• you complete an eConsult form at a pace that suits you. It asks the same questions that a doctor would in a consultation, but you have more time to think about your answers. You can also add pictures if appropriate.
• you can complete an eConsult query for a child in your care