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econsult

Appointments

circled_dayWe run all our surgeries by an appointment only system. Appointments can be booked by telephoning the main surgery on 01443 203414. Routine appointments can be booked up to 4 weeks in advance.

We offer 'On the Day' appointments that are bookable on the same day, for urgent matters. You will be asked for a brief description of your problem, so that the reception staff can signpost you correctly, and so that the GP can assess the priority with which you need to be seen. On the day appointments are sit and wait and the GP will call you in order of priority.

We also offer telephone consultations. You can book an appointment to speak to the doctor and you will be provided with an approximate time for the doctor to call you back.

Econsult

This system can be accessed from the front page of our website. It enables you to access self-care advice on a wide range of conditions, as well as advice on what conditions you should contact a local pharmacy for or access advice from NHS Direct Wales. If none of these options are appropriate for you, you can complete and submit online a template for your condition / symptoms / query to the practice and you will receive an email response by the end of the following working day. You can use this system at a time to suit you and we may well be able to solve your issue without the need for you to book an appointment. We would encourage you to use this system wherever possible.

Patient Partner

Patient Partner is an automated system which allows you to book, check, change or cancel an appointment without having to wait to speak to a receptionist. The system is accessed by phoning our usual surgery phone number and by choosing the option to use the automated booking system. It can also be used when the practice is closed. The system has been designed for you to manage your appointments at any time, freeing up reception staff to deal with queries and urgent problems. 

Note that the service will only allow you to have a maximum of 3 outstanding appointments at any one time. It will therefore not allow you to book a further appointment whilst this maximum number is outstanding. The practice may also cancel access to the service for any patient who is found to be abusing the service by booking an excessive frequency or number of appointments. 

Please note that this system will  be decommissioned in June 2020.

My Health Online

You can register at any of our practice sites to use an online service, My Health Online, which allows you to book, check and cancel appointments online as well as order your repeat prescriptions. This service is made available by NHS Wales. 

Note that the service will only allow you to have a maximum of 3 outstanding appointments at any one time. It will therefore not allow you to book a further appointment whilst this maximum number is outstanding. The practice may also cancel access to the service for any patient who is found to be abusing the service by booking an excessive frequency or number of appointments. 

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Pharmacist

All medication review and queries are now dealt with by our in-house pharmacist. 

First contact physiotherapist

Our physiotherapist is able to assess all musculo-skeletal issues and advise on the best course of action. Please book to see the physiotherapist rather than a GP if you have a musculo-skeletal issue. 

SMS reminders

Please register your mobile number with the practice and make sure it is up to date. We send an automated SMS reminder for booked appointments in advance and you can use this to cancel the appointment if you need to,

Cancellations

We understand that you may need to change your appointment. It will take just a few minutes over the phone for us to find a more suitable time for you. Or you can change your appointment using our online system.

Chaperones

If you require a chaperone you may bring a friend or relative with you or request a trained member of staff when making your appointment. 

Emergencies

In case of life-threatening emergencies e.g. suspected heart attack, haemorrhage or major accident dial 999 for the paramedic ambulance - do not delay.

 
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