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Common Ailments Service

Who can access the Common Ailments Service?
Any patient who lives in Wales or is registered to a Welsh GP is eligible to access the Common Ailments Service. The only exclusions are:
 Temporary residents whose usual address is not in Wales
 Care Home residents

What conditions are covered?
Pharmacists can offer advice and/or treatment for 26 agreed conditions. These are:

  1. Acne
  2. Athletes foot
  3. Backache (acute)
  4. Chickenpox
  5. Cold sores*
  6. Colic*
  7. Conjunctivitis (bacterial)
  8. Constipation
  9. Dermatitis (acute)
  10. Diarrhoea*
  11. Dry eye
  12. Haemorrhoids
  13. Hayfever
  14. Head lice
  15. Indigestion/reflux
  16. Ingrowing toenail*
  17. Intertrigo/ringworm
  18. Mouth ulcers*
  19. Nappy rash
  20. Oral thrush
  21. Scabies
  22. Sore throat/tonsillitis
  23. Teething
  24. Threadworm
  25. Vaginal thrush
  26. Verruca

*advice only conditions - no treatment available on NHS. Note that where treatment is available for the condition, it can be supplied free of charge.

What about conditions not included (e.g. cough, cold, rash)?
Patients suffering with other conditions will not be able to access the Common Ailments Service. They may however receive advice from the pharmacist and the option to buy medicines over the counter. If a pharmacist feels that the patient needs to be seen by the GP they will refer appropriately.

Can everyone be referred to the Common Ailments Service?
For some conditions there are exclusions based on
 Age
 Pregnancy/breastfeeding

Common ailments service - quick reference guide

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