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Our appointment system

A guide to our appointment system

We appreciate that our appointment system may appear complicated to patients. This is an overview of our system to help you to navigate it.

 Routine or book ahead appointments

  • We offer routine appointments up to 4 weeks in advance - these are either face to face appointments in the surgery or telephone appointments. Face to face appointments are 10 minutes (although longer appointments can be booked if necessary) and telephone appointments are 5 minutes
  • We do not open up all routine appointments for booking immediately but will open approximately 50% of our appointments for the next 4 weeks and will release the remaining 50% in the few days before the appointment. Our aim is to be able to offer a routine appointment to patients within 2-3 days however we appreciate that, when we have GPs on annual or sick leave, this may not always be possible

Same day appointments

  • We offer 2 same day appointment sessions on Monday and Friday mornings (based in Church Village and Beddau)
  • On Monday and Friday afternoons, as well as morning and afternoon on Tuesday, Wednesday and Thursday, we offer 1 same day appointment session

Monday and Friday morning appointments

  • The majority of our routine morning appointments on Monday and Friday mornings will be released on the day for booking. The reason for this is to address the increased demand from patients both after and before the weekend

Telephone appointments

  • Please supply 1 telephone number only (not choice of landline or mobile) when booking your appointment
  • Please note that the GP will call you from a phone without caller ID so please be prepared to take the call
  • Please note that the GP may ring you within a hour slot (from 30 minutes before your appointment to 30 minutes after your appointment) - rather than necessarily at an exact appointment time
  • Please note that if the GP doesn't manage to contact you on the first call, he / she will try one more time
  • If you miss the GP’s call and you contact the surgery more than 10 minutes later, you will unfortunately have to arrange another appointment

Seeing a particular GP

We appreciate that many patients want an appointment with a specific GP, particularly when it is to follow up treatment, which is in progress. Please ask a receptionist and we will do our best to facilitate this. The reasons why this may not always be possible are that: all GPs work across all 3 sites (not necessarily on the same days each week), annual and sick leave absence, some GPs are booked up more quickly than others and absence for other reasons e.g. training, meetings.  

A couple of other things .....

  • If you need a fit note, you will need a face to face appointment for the first occasion but a telephone appointment for subsequent fit notes
  • Medication reviews are carried out by our pharmacists. You can also discuss medication queries with our pharmacists, rather than needing a GP appointment
  • We no longer carry out ear syringing at the practice. Please make an initial routine appointment with the GP if you believe you have blocked ears and we will refer you to the hospital Aural Care service if necessary
  • If you have chicken pox, there is no need to see a GP, unless you are feeling unwell. Although note that if you need to provide proof of this condition e.g. claiming under travel insurance, you would need to attend for an appointment 
  • You don't need to have a routine post-natal check-up
  • If you need the morning after contraceptive pill, you can obtain this free of charge from most pharmacies
  • You no longer need to see a GP for a pregnancy termination, you can self-refer to 

    01685 728272 for Keir Hardie Health Park, between 9.30am-12.00pm, Monday-Friday

    or 01443 443192 for Dewi Sant Hospital, between 9.30am-12.00pm, Monday-Friday.

  • If you need urgent dental care, the contact numbers are: 01443 680166  (9am - 4.30pm) and 0300 123 5060 (6.30pm - 8am)

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