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Sensory loss

If you have a sensory loss, whether visual or hearing, please let us know so that we can make sure that we provide services to you in an appropriate way. If you would like us to communicate with you in a different format, e.g. larger font size when we write to you, please let us know.

You can also contact the practice by email, if this is easier for you, at We can communicate with you by email or by SMS if we have your contact details registered with us.

We have Sonido devices at each of our sites (available from reception) which amplify sound and which you can borrow to use in a GP / nurse consultation. These can work either with or without hearing aids. We also have hearing loops at each of our reception desks which you can use to communicate more easily with our reception staff if you wish.

In support of 'It Makes Sense' - sensory loss awareness month in November, Public Health Wales has made a campaign film about sensory loss explaining the importance of communicating effectively with people with sensory loss.

The link to the film is shown below.



Next Generation Text service

You may be aware of a service called Next Generation Text. If on telephone calls you can't hear the other person's voice or don't catch all that they're saying, or they can't understand what you're saying, the Next Generation Text (NGT) Service can help.

By using a smartphone, tablet, or computer and making a phone call you can type to a relay assistant who will speak your words to the person you're calling, and the relay assistant will type their reply so you can read it on your display. You can use NGT to communicate with the practice.

Details of the service can be found at Next Generation Text website

My Health Online

You can use this service to book or cancel a GP appointment and to order your repeat medication, which may be easier for you. You will need to come to the practice to register to use the service but once you are registered, you can use your computer, smartphone or tablet to book appointments for yourself.

My Health Online website

The website is mainly used for patients, who have already registered for the service, to log in but it does provide some information on the service as well as Frequently Asked Questions.

You may also find it easier to send a query in via our eConsult service, which you can access on the home page of our website.

Booking an interpreter

If you need an interpreter for your appointment, please let us know so that we can book one for you.

Central health board email address

If you have hearing loss and would like to communicate with Cwm Taf health board by email, please use This email address can be used to confirm or rearrange an appointment or if you want to request an interpreter. It applies to both appointments at the practice and to hospital appointments. Please note that it is not a secure email address so please don't include confidential information in your email. It should not be used for making new appointments or for discussing your medical condition.



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