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Latest News

Flu season is nearly here ....

Our first flu clinics are open for booking

Creigiau - Tuesday 26 Sept, Tuesday 3 and 10 Oct

Beddau - Thursday 28 Sept, Thursday 5 and 12 Oct

Church Village - Saturday 30 Sept, Thursday 5, Monday 9, Thursday 12 and Saturday 14 Oct.

Please contact us to book an appointment.

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Patients suffering from common ailments can now access free advice and treatment from 21 pharmacies in Taff Ely without having to make an appointment with a GP.

The new Common Ailments Service covers conditions that will get better in a few days with little or no medical treatment, or require treatment to prevent them worsening with medicines readily available from a pharmacy without a prescription.

In many cases self-care is the best way to manage common ailments but sometimes NHS advice is needed.

The service allows pharmacists to assess and provide NHS advice and treatment to patients suffering with 26 conditions, including sore throats, thrush, threadworm, hayfever, constipation and indigestion.

Pharmacists will give advice and supply medicines where they are needed, or refer them to a GP or other health professional when necessary. Pharmacists will also help patients to choose self-care for the ailment in future.

Medicines will be given free of charge which can help patients to choose visiting a pharmacist instead of their GP.

The aim is to improve access to services for common ailments, encourage self-care and free GP time to deal with more complex cases.

Dr Stuart Hackwell, based at Morlais Medical Practice in Dowlais, said: “As a GP I welcome the new pharmacy Common Ailments Service.

“It will enable patients to get safe, expert advice from their local pharmacist for common health problems when they need it without any extra cost to themselves. We are really looking forward to strengthening our working relationship with our community pharmacists.”

Pharmacist Mark Griffiths, at Dowlais Pharmacy, said: “The Common Ailments Service is up and running here and we have done quite a few consultations so it’s starting to gain traction with the public.

“I and my team are really excited about it because we feel that our collaboration with other members of the primary care team has gone to another level.

“We can take the burden off GP practices so they can look after more serious illnesses and we can deal with the lesser consultations,” said Mr Griffiths, who is chair of Community Pharmacy Wales, which represents pharmacy contractors across Wales.

Cwm Taf patient Kay English from Treherbert used the service at Sheppards pharmacy at Forest View when she had a problem with dry skin. She obtained a private consultation at the pharmacy in less time than booking a GP appointment.

“The consultation took just a short time but I believe saved me considerable time. Should the problem return, I now know which cream to ask for,” Mrs English said.  “I am extremely happy with how I was treated and have recommended the service to family and friends.”

Suzanne Scott-Thomas, Cwm Taf chief pharmacist, said: “The new scheme allows people needing NHS support to manage common ailments to get good advice and, if appropriate, treatment, on the NHS without needing to visit their GP. At a time of increased pressures within healthcare it is very important that we visit our GP practices and hospitals only when necessary.”

Welsh Government figures show up to 18% of a GP’s time can been taken up dealing with patients suffering from common ailments.

The Common Ailment Service is available for the following 26 conditions: acne; athletes foot; acute backache; chickenpox; cold sores; colic; conjunctivitis; constipation; dry skin; diarrhoea; dry eye; haemorrhoids; hay fever; head lice; indigestion/reflux; in growing toenail; intertrigo/ringworm; mouth ulcers; nappy rash; oral thrush; scabies; sore throat; teething; threadworm; vaginal thrush; verruca.

...............................................................................................................................We have included a link to the NHS Direct Wales website symptom checker on our new symptom checker page. You can search through an alphabetical list to find your symptom e.g. nosebleed, cough, throat problem. By answering a series of questions, you will be provided with NHS Direct Wales advice on the most appropriate solution, ranging from dialling 999 for the most urgent and serious problems to self-care. 

Using this facility may mean that you can find an alternative solution for your symptoms to booking an appointment at the practice, which may in turn mean you can access advice and treatment more quickly.

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Dr Phil O'Leary will be retiring in September this year. We will update you in due c

We will be closed for a training session on Thursday 15 June from 1pm - 3.30pm. All 3 sites will be closed for this period as well as our phone service. Service will resume at 3.30pm.

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Dr Phil O'Leary will be retiring in September this year. We will update you in due course in our recruitment plans.

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We are very sad to inform our patients that Dr Ian Cambridge, who has recently worked at the practice and who many patients know, has passed away. Dr Cambridge was a valued member of the practice and we are very sad to hear this news. Our thoughts are with Dr Cambridge's family. 

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We are now live with our new automated booking service for booking routine appointments - just phone our normal phone number - 01443 203414 - and choose the option from the menu

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Book your appointment 24/7 with our NEW automated telephone line.

 From 14 September we will be introducing a new automated appointment booking system.

Available 24 hours a day, you will be able to book, check, change or cancel your appointment simply by calling the usual surgery number and following the prompts. 

You will no longer need to wait for the surgery to open or to talk to a receptionist in order to manage your appointments – you simply need your date of birth and the telephone number (which you have registered with the practice) to use the system.

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GP news

Dr Harry Davies has been appointed a partner at the practice with effect from August 2016 and we welcome him on board. In addition we have a new salaried GP joining us in mid-September - Dr Rufaro Gamanya - we welcome her to the practice. Dr Street has now started her maternity leave and Dr Ian Cambridge is covering her maternity leave as a locum

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Drs Purbey and Howarth have retired as at end June 2016 and we welcome Drs Street and Thomas as partners from July 2016.

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Just to update you on why we no longer offer ear irrigation as a method of ear wax removal. The practice stopped offering this service as safer alternatives have been provided by Cwm Taf Health Board with the set up of the new ear wax removal service using more specialist equipment. Ear irrigation can be sometimes associated with perforation of the ear drum, otitis externa, damage to the external canal, pain, deafness, vertigo, and tinnitus and it is therefore essential that it is performed safely.

We appreciate however that there can be a long wait for the health board service.

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We are currently experiencing an unprecedented level of demand for GP appointments and have no routine appointments available until after Easter. As a result we can only offer book on the day appointments until then. After Easter, we will again have routine appointments available to book within the following 4 weeks.

We are aware of the inconvenience and frustration this causes and apologise.

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Dr Alasdair Jessup will be joining the practice in April as a salaried GP and we congratulate him on his appointment. Dr Ian Cambridge is leaving the practice at the end of March - we wish him well. Dr Lisa Thomas will be starting her maternity leave this week and her maternity absence will be covered by Dr Vanessa Kerai and we look forward to welcoming her to the practice

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We are updating our check-in touch screens in all our sites this week - apologies for any disruption. The new screens will have some additional features, which are described in the attached document.
 
 
 
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The Welsh Government is giving GP practices additional money this year to invest in improving services. Practices need to work together as part of groups of local practices (known as clusters) to decide how this money should be used and there are criteria governing how we can invest the money.
 
We would like to get your feedback on the areas we are investing in as well as hear your ideas for key improvements you think should be made. We appreciate your time in giving us this feedback and will publish a summary of what you've told us. The link to the survey is attached below.
 

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We now have CCTV installed on the outside of our Church Village surgery (due to recent criminal damage to the premises).

Please see attached code of practice leaflet.

CCTV code of practice leaflet

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We will from today be sending reminder text messages to patients who have an appointment booked on the following day. Please make sure that you register your correct mobile phone number with us if you would like this service.

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Christmas / New Year local pharmacy opening times

 Pharmacy opening times over the Christmas and New Year period are shown in the attached document.

Christmas and New Year pharmacy opening times

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Cervical smear screening

Don’t ignore your smear test, it could save your life. This is the message from Cervical Smear Wales. The link below sets out the key messages on why you should have your regular smear test. We encourage all our patients to have the screening tests, which they are eligible for.

http://www.screeningforlife.wales.nhs.uk/…/CSW_A4infosheet.…

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Christmas / New Year opening times

All our sites will be closed on 25 and 28 December and on 1 January. Our Creigiau and Beddau sites will also be closed on 29, 30 and 31 December although our Church Village site will be open on those dates.

We will only offer 'book on the day' appointments immediately before and after Christmas and New Year but will return to our normal appointment policy during the first week of January. 

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Although our flu clinics are finished, you can still have a flu vaccination, if you qualify, with one of our nurses / HCA.

Don't forget your pneumoccal vaccination, if you are over 65 years old.

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Flu season is here

Our flu clinics are due to start on 21 September. We have clinics running on the following dates:

  • 21 September - Church Village
  • 24 September - Beddau
  • 26 September - Church Village - Saturday morning
  • 8 September - Church Village
  • 29 September - Church Village
  • 30 September - Church Village
  • 1 October - Church Village
  • 2 October - Church Village
  • 7 October - Creigiau
  • 8 October - Church Village
  • 12 October - Beddau
  • 14 October - Creigiau
  • 19 October - Beddau

You are entitled to have a flu jab if you:

  • are 65 or older
  • have a chronic health condition, including asthma, COPD, heart, kidney or liver disease, diabetes, a history of stroke or TIA, weakened immune system or neurological condition
  • are pregnant
  • are a carer

Please contact us to book an appointment - you can also book an appointment using My Health Online if you are registered

Children aged 2-4 years are entitled to the nasal flu vaccine - we will be setting up these clinics shortly.

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You are now able to book a GP telephone appointment (as well as a GP face to face appointment) online using the My Health Online system. Please remember to enter your contact phone number when you book and that these appointments should not be booked where you need a physical examination.

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With effect from 17 June 2015, we will no longer be offering ear irrigation appointments. If you require ear irrigation, you can be referred to the Aural Care clinic at Royal Glamorgan hospital. You do not need to book a GP appointment for a referral but can speak to one of our practice nurses.

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FREE TALK will be given by Jane Williams - Immunisation Coordinator Cwm Taf UHB, about Flu, Shingles and Pneumonia Vaccines.
Know the facts about vaccines and why it is so important to have your jab.
TIME and PLACE:
Tuesday 23rd June 2015 at 10am
Beddau & Tynant Library

Be one of the first to hear this interesting talk and also have an opportunity to ask Jane any questions. Light refreshments will be served!

Any queries, please contact Deanne - Primary Care Community Coordinator - 01685 353954 or Karen – Taff Ely Community Coordinator - 07580 869970

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Dr Gavin Marsh is starting a phased return back to work on Tuesday 9 June after a period of sickness absence - we wish him well on his return

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Our opening times over Easter are:

Good Friday - closed

Easter Monday - closed

Tuesday 7 April - Church Village surgery open, Beddau and Creigiau closed

Wednesday 8 April - normal opening times

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We have a new salaried GP, Dr Ian Cambridge, joining the practice from 25 March. He will be working part-time on Wednesday, Thursday morning and Friday. 

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Dr Sara Street is now back from maternity leave and will be working part-time on Wednesday, Thursday and Friday. Dr Dan Watkins has now left the practice, as he was covering Dr Street's absence. 

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Our opening times over Christmas are:

24 December - 8am - 12pm - open for same day appointments 

                      12pm - 6.30pm - emergencies only   

25 December - closed

26 December - closed

29, 30 December - same day appointments only

31 December - 8am - 12pm - open for same day appointments

                      12pm - 6.30pm - emergencies only

1 January - closed

2 January - same day appointments only

 

Our branch sites in Beddau and Creigiau will be closed from 24 December and will reopen on Monday 5 January. All our appointments over the Christmas period will be available from our Church Village surgery.

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Flu clinic appointments are available to book in all 3 of our surgeries for patients, who qualify for a flu jab. We also have clinics to provide the nasal flu vaccine to 3 and 4 year old children.

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You can now book, check or cancel a GP appointment online as well as order your repeat prescription. Please view the My Health Online page from the side menu.

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We have now changed our appointment system and this note gives you some details of the change.

 

Our previous appointment system allowed routine appointments to be booked up to 2 weeks in advance ie. our appointments for GPs were open for the following 2 weeks. We are aware that appointments were booked up very quickly each time a new week of appointments was opened (often all appointments for the new week would be booked on the same day they were opened). This has resulted in frustrations for patients not being able to book a routine appointment. It also meant that some patients were booking an emergency appointment because they were unable to book a routine one.

 

Our new system enables you to book an urgent routine appointment in the next couple of days and book more routine appointments up to 4 weeks ahead, which will enable you to book a follow-up appointment (rather than having to contact us again nearer the time). Clearly, it will depend on which GPs are working each day as to which GP you will be able to book an appointment with. If you have a preference to see a particular GP, you may have to wait to book your appointment.

 

We continue to have urgent same-day appointments available in both mornings and afternoons. These appointments are sit and wait and the doctor will call you in order of priority.

Due to the significant change in our appointment system, our recepetion team will be asking for a brief description of your problem (when booking any appointment), so that they can signpost you to the most appropriate place. This signposting will hopefully mean that your query gets dealt with more quickly and efficiently,  freeing up more appointments.

 

All medication reviews and queries can be dealt with by our in-house pharamcist. Telephone appointments can be booked at a convenient time for you.

We hope that this new system is an improvement. We welcome your feedback on the changes and we plan to carry out a short survey to ask for your opinion. In the meantime, if you would like to provide any feedback, please speak to a receptionist.

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From Monday 3 February, Central Park pharmacy will be open in our Church Village practice. The pharmacy will be open Monday to Friday from 9am to 1pm and from 2pm to 6pm. The pharmacy will offer the following services: repeat prescription collection service; delivery service; travel medicines; veterinary medicines; over the counter medicines; and blood pressure testing. Please see the Central Park Pharmacy page under 'Further information' for more details.

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