Central ParkChurch VillagePontypriddRCT, CF38 1RJTel: 01443 203414
We welcome requests for registration from patients living in or moving to the practice area.
We work from three surgery premises; our main surgery is a purpose built surgery at Church Village; our branch surgery at Beddau is also purpose built and we have another branch surgery at Creigiau. The practice covers Tonteg, Church Village, Llantwit Fardre, Efail Isaf, Beddau, Groesfaen, Creigiau, Pentyrch and outlying farms.
You can register by bringing along your NHS medical card or completing a form available from reception. The necessary forms can also be downloaded from the above "Registering Online" tab. Note that you need to provide your NHS number when you register with us, which you can obtain from your previous practice.
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. You may print off a registration form, fill it out and bring it in with you on your first visit to the practice, if you wish.
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Download the Temporary Resident Registration Form
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Our aim is to provide the very best care and treatment and it is important that we welcome comments and learn from people’s experiences. Sometimes things might not go as well as expected and, when that happens, we need to look at what went wrong so that we can improve our service.
If you have a concern about the service you have received from the doctors or staff working at this practice, please let us know.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your concern cannot be sorted out in this way, please let us know as soon as possible. You can take up to 12 months to let us know. If a longer time has passed and there are good reasons for a delay, please tell us anyway, as we may still be able to deal with your concern.
You can raise your concern with the practice manager, Sarah Moore
· by speaking to her in person
· by phone on 01443 203414
· by email at email@example.com.
or by letter to Parc Canol group practice, Central Park, Church Village, Pontypridd CF38 1RJ
Your concern will be acknowledged within 2 working days and we will explain the process of how your concern will be investigated and when you can expect a response (within 30 working days, unless a longer time scale is necessary, in which case we will inform you).
If you do not wish to raise your concern with the practice, you can address your concern to Cwm Taf Health Board by:
· phoning the customer contact centre on 01685 724468
· Emailing CTHB_Concerns@wales.nhs.uk
· Writing to: Mrs Allison Williams, Chief Executive, Cwm Taf Health Board, Ynysmeurig House, Navigation Park, Abercynon CF45 4SN
Please include the following information in your correspondence:
If you need help with raising your concern, please contact:
Cwm Taf Community Health Council
· By phone on 01443 405830
· By email at firstname.lastname@example.org
· In writing to: Cwm Taf Community Health Council, 10 Maritime Offices, Woodland Terrace, Maesycoed, Pontypridd CF37 1DZ
Children and young people advocacy unit
· By email at email@example.com
New data protection regulations come into effect on 25 May 2018, under the EU General Data Protection Regulations (GDPR). The regulations govern the personal and sensitive data which businesses hold on their customers / patients.
We are required to publish a privacy notice which explains:
Our privacy notice can be accessed below.
The Health Improvement Network
These guidelines are in place to help create a safe environment on the social media channels run by the practice. The aim of our social media channels is to create an information source for patients where comments, questions and suggestions can be posted.
In order to help create this safe environment, we have set out below some guidelines which apply to any engagement with us or other members of the community on any of our social media channels.
By engaging with our social media channels, you agree to follow these guidelines.
Note that we have a policy for dealing with any concerns and that our social media channels are not an appropriate arena to voice or respond to concerns. We therefore request that concerns are dealt with via the practice’s policy and are not posted to our social media channels.
Social media community guidelines
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