This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

econsult

Appointments

circled_dayWe run all our surgeries by an appointment only system. Appointments can be booked by telephoning the main surgery on 01443 203414. Routine appointments can be booked up to 4 weeks in advance.

We now offer 'On the Day' appointments that are bookable on the day, for urgent matters. You will be asked for a brief description of your problem, so that the reception staff can signpost you correctly, and so that the GP can assess the priority with which you need to be seen. On the day appointments are sit and wait and the GP will call you in order of priority.

We also offer telephone consultations. You can book an appointment to speak to the doctor and you will be provided with an approximate time for the doctor to call you back.

Patient Partner

Parc Canol launched a new system on 14 September 2016. Known as Patient Partner, it is an automated system which allows you to book, check, change or cancel an appointment without having to wait to speak to a receptionist. The system is accessed by phoning our usual surgery phone number and by choosing the option to use the automated booking system. It can also be used when the practice is closed. The system has been designed for you to manage your appointments at any time, freeing up reception staff to deal with queries and urgent problems. 

Note that the service will only allow you to have a maximum of 3 outstanding appointments at any one time. It will therefore not allow you to book a further appointment whilst this maximum number is outstanding. The practice may also cancel access to the service for any patient who is found to be abusing the service by booking an excessive frequency or number of appointments. 

My Health Online

You can register at any of our practice sites to use an online service, My Health Online, which allows you to book, check and cancel appointments online as well as order your repeat prescriptions. This service is made available by NHS Wales. 

Note that the service will only allow you to have a maximum of 3 outstanding appointments at any one time. It will therefore not allow you to book a further appointment whilst this maximum number is outstanding. The practice may also cancel access to the service for any patient who is found to be abusing the service by booking an excessive frequency or number of appointments. 

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Pharmacist

All medication review and queries are now dealt with by our in-house pharmacist. 

Cancellations

We understand that you may need to change your appointment. It will take just a few minutes over the phone for us to find a more suitable time for you. Or you can change your appointment using our online system.

Chaperones

If you require a chaperone you may bring a friend or relative with you or request a trained member of staff when making your appointment. 

Emergencies

In case of life-threatening emergencies e.g. suspected heart attack, haemorrhage or major accident dial 999 for the paramedic ambulance - do not delay.

 
NHS WalesThis site is brought to you by My Surgery Website