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My Health Online

 MHOL logo

                   

If you would like to book, check or cancel a GP appointment, you can do this online using our online booking service, My Health Online (MHOL). You can also use the service to order your repeat prescriptions. You can also book a GP telephone appointment (please remember to enter your contact phone number when you book and that these appointments should not be booked where you need a physical examination).

Before you can create a MHOL account, you will need to register for this service. You can either register online or by completing at registration form at the practice. You will need to bring a form of ID (passport, driving licence, birth certificate) to complete your registration and will need to provide us with your email address, so if you register online you will still need to bring this in.

If you register at the practice, we will provide you with a registration letter that will contain the following information.

  • MHOL web address
  • Practice ID
  • Patient ID (NHS number)
  • Registration token (this token has a one month life and will expire if you do not use it to register for an account within a month). Once it has expired, you will need to obtain a new registration letter from the practice

To save time, you can print off a form, which you can hand to a receptionist, if you visit the practice to register.

Request to register a MHOL account

Request to register a MHOL account for someone else

Once you have this information, you can create your account using the following link, www.myhealthonline-inps2.wales.nhs.uk. Please note that, as a parent/guardian, you can register children below the age of 13 for the service. Once a child is 13, we will require the child's permission for the parent/guardian to register them on their behalf. Once a child is over the age of 16, they will need to register in their own name.

If a family wishes to use a single email address for all members of the family, it will mean that you will not be able to use the 'forgotten password' function, if you forget one of the passwords or usernames (as each member of the family will have their own account) you will have to re-register that account.

If you have any difficulties accessing or using the service, please use the link below to access guidance

https://my-health-online.helpscoutdocs.com/

 If you are still unable to resolve a problem, you can contact the MHOL service desk at

Primarycare.servicedesk@wales.nhs.uk



 
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