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My Health Online

 MHOL logo

                   

If you would like to book, check or cancel a GP appointment, you can now do this online using our online booking service, My Health Online. You can also use the service to order your repeat prescriptions. With effect from 17 June 2015, you can also book a GP telephone appointment (please remember to enter your contact phone number when you book and that these appointments should not be booked where you need a physical examination).

Before you can create a My Health Online account, you will need to register for this service at the practice. You will need to bring with you a form of ID (passport, driving licence, birth certificate) in order to register and will need to provide us with your email address. We will provide you with a registration letter that will contain the following information.

  • My Health Online web address
  • Practice ID
  • Patient ID (NHS number)
  • Registration token (this token has a one month life and will expire if you do not use it to register for an account within a month). Once it has expired, you will need to obtain a new registration letter from the practice

To save time, you can print off a form, which you can hand to a receptionist, when you visit the practice to register.

Request to open My Health Online account

Request to open My Health Online account (for someone else)

Once you have this information, you can create your account using the following link, https://www.myhealthonline-inps.wales.nhs.uk/mhol/. Please note that, as a parent/guardian, you can register children below the age of 12 for the service. Once a child is 12, we will require the child's permission for the parent/guardian to register them on their behalf. Once a child is over the age of 16, they will need to register in their own name.

If a family wishes to use a single email address for all members of the family, it will mean that you will not be able to use the 'forgotten password' function, if you forget one of the passwords or usernames (as each member of the family will have their own account) you will have to re-register that account.

If you have any difficulties accessing or using the service, please refer to the My Health Online user guide below. There is also a 'Frequently Asked Questions' document for you to refer to.

My Health Online user guide

My Health Online - Frequently Asked Questions

 If you are still unable to resolve a problem, you can contact the My Health Online service desk at

MHOL@wales.nhs.uk.



 
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