Clinics & services

In addition to GP consultations the practice offers a wide range of clinics and healthcare services:

Child surveillance and vaccinations - health checks for babies and for routine childhood immunisations.  

• 
  
  Church Village Monday 13:30 – 15:30, Thursday 09:30 – 11:30 (health visitors only).

• 
  
  Beddau - Tuesday 13:30 – 15:30

• 
  
  Creigiau - Wednesday 13:30 – 15:30

Anticoagulation clinic - regular check-ups by a qualified pharmacist for patients taking Warfarin.

• 
  
  Church Village Tuesday 09:00 – 16:00

Ante Natal - regular check-ups by midwives for pregnant ladies.

• 
  
  Wednesday 13:30 – 15:30 (Church Village)

• 
  
  Friday 09:00 – 11:00 (Beddau)

• 
  
  Friday 14:00 – 15:00 (Creigiau)

Aural care - we do not offer ear irrigation appointments at the practice (with effect from June 2015). If you require ear irrigation, you can be referred to the Aural Care clinic at Royal Glamorgan hospital. You do not need to book a GP appointment for a referral but can speak to one of our practice nurses.

Vaccinations - routine and travel vaccinations for all ages are available during surgery times by appointment with our nurses. We run flu vaccination clinics in between October and December. Ask at reception for further information.

Church Village travel clinic - Wednesday 13:30 – 15:00

Chronic disease clinic - regular check-ups and advice from practice nurses for patients with conditions including diabetes, chronic heart disease, strokes, asthma, chronic obstructive pulmonary disease and hypertension

Minor illness - one of our practice nurses runs a regular minor illness clinic. She is able to see patients with the following conditions

Upper respiratory conditions - coughs/colds/flu, chest, sore throat, sinusitis, earache, hayfever

Musculoskeletal conditions - minor musculoskeletal injuries, back/neck pain

Women’s health - thrush, vaginal discharge, emergency contraception.

Urological conditions - cystitis and urine infection

Dermatological conditions – eczema, skin rash, sunburn, insect bites and stings

Minor surgery - surgical procedures for the removal of minor lumps and skin conditions. The doctor will need to make an assessment prior to having any procedures.

Cervical smears - it is recommended that all women have cervical smear every three years. Please book an appointment with the practice nurse when you receive a reminder.

• Church Village Tuesday and Thursday 08:30 – 12:00

Family planning - The practice provides full contraceptive services, including coil fittings and implant insertions. Please book a routine appointment with the doctor for contraception advice.

Services outside the NHS - These include travel vaccinations not covered by the NHS, private medical certificates and medical examinations.

Travel vaccinations

If you require any vaccinations relating to foreign travel you need to make a telephone appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required. 

There is further information about countries and vaccinations required on the links below

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.

Travel Questionnaire

Travelling in Europe

If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)

Non-NHS services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

• Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
• Insurance claim forms
• Prescriptions for taking medication abroad
• Private sick notes
• Vaccination certificates
• Holiday cancellation forms

The fees charged are based on the British Medical Association (BMA) suggested scales and an outline of our fees is listed in the document, which you can access below. Our reception staff will be happy to advise you in more detail along with appointment availability.

Guide to private fees

We operate the following service standard for completing reports and letters.

The vast majority of reports requested from GPs do not fall within the remit of NHS services and are therefore private services, for which the practice charges a fee. Private work must be fitted around the GPs’ NHS commitments and the practice therefore has a service standard of 2 weeks, following receipt of payment, for reports to be completed (see below).

Organisations will be invoiced on receipt of their request for a report. Once payment has been received, the report will be allocated to a GP for completion. Payment can be made by BACS or by cheque. Where BACS is used, we request that a remittance advice is sent to the practice. Patients, requesting reports in their own name, will be requested to pay on collection of the report. Payment can be made by cheque or in cash.

Should reports be required urgently, requestors should make this clear and the practice will endeavour to complete the report more quickly than the 2 weeks’ service standard. This may not however always be possible.

Access to your medical records

You are able to request access to your medical records. This can be done either by attending the practice and viewing your computerised records on screen (the majority of your records will be computerised) and your old paper records. A charge is made for this and you will need to be accompanied by a member of staff when accessing your records.

Copies of your records

In addition, you can request copies of your records. We can supply these on an encrypted CD, if you wish to have electronic copies, or on paper, provided that you collect the paper copies in person. We are not able to post paper copies to you. A charge will be made for this service depending on the volume of your records. Please refer to the fees attached to the non NHS services tab.

A leaflet is attached setting the terms and conditions of this service and an application form is also attached for you to request access.

Once you have made your request, we will deal with it within 21 days. There is no facility for immediate access, however we will try to accommodate any urgent requests.

We aim to offer services, which are 'teenage-friendly'. In summary, these mean that:

• we welcome teenagers and aim to put you at your ease when you come to the practice
• we can assure you that confidentiality will be maintained if you are aged 12-16 and you ask to keep details of your consultations confidential or if you consult us about potentially sensitive issues
• you are welcome to see a doctor on your own if you wish and you are aged 12-16. We would however advise you to come with an adult where possible.

Sexual health advice is available, as is advice on other issues such as depression, drugs, alcohol and self-harm and we can advise you on emergency contraception if you need this.

Priority referral for veterans

All Armed Forces veterans are entitled to receive priority access to NHS care (including GP services, hospital and community treatment) for any conditions (mental and physical) which are likely to be related to or caused by their military service.

Please let us know if you are a military veteran so that we can note this in your medical records. If you need a referral to hospital for a condition which has been caused by your service, please mention this to the GP and confirm to the GP that you are happy for your veteran status to be included in the referral.

Other services 

Veterans Wales is an NHS service for veterans in need of mental health support. Each health board in Wales has appointed an experienced clinician as a Veteran Therapist (VT) with interest in or experience of military mental health problems. Details can be found at http://www.veteranswales.co.uk

Champions for veterans and military service personnel have been established in every health board in Wales. They provide advocacy for veterans and service personnel to ensure that their needs are reflected in local service plans. Further details can be found at http://gov.wales/docs/dhss/publications/170116veteransen.pdf.

Veterans’ Gateway provides a single point of contact for veterans seeking advice and support. This includes advice from a range of organisations, covering issues from employment, finances and housing, to independent living, mental wellbeing, physical health, and families and communities. Veterans can telephone the service 24/7 on 0808 802 1212 or text their details to 81212 and an advisor will respond. Veterans can also talk to an advisor by e-mail or Live Chat via Veterans Gateway web site: https://support.veteransgateway.org.uk/app/get_help